Shipping and Return Policy SMOK and Flum products:

Shipping Policy

We strive to provide you with the best online shopping experience by ensuring fast, reliable shipping for all orders.

Processing Time:

  • All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email once your order has been processed, along with tracking information once your package has shipped.

Shipping Rates:

  • We offer free standard shipping on orders over $50 (within the United States).
  • For orders under $50, a flat shipping rate of $5.99 will be applied at checkout.
  • Expedited and two-day shipping options are available at checkout for an additional fee.

Shipping Times:

  • Standard Shipping: Typically takes 3-7 business days depending on your location.
  • Expedited Shipping: Typically arrives within 1-3 business days.
  • Please note that shipping times may vary based on carrier delays or unforeseen circumstances.

International Shipping:

  • We currently only offer domestic shipping within the U.S. If you are looking to order internationally, please check back with us as we may expand our shipping options in the future.

Order Tracking:

  • Once your order ships, we’ll send you an email with tracking information. You can use this number to track your package through the carrier’s website.
  • If you have not received tracking information or your package is delayed, please contact us, and we’ll be happy to assist you.

Return Policy Shipping and Return Policy SMOK and Flum products:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and exchange policy within a specified time frame.

Eligibility for Returns:

  • We accept returns for unopened, unused products within 30 days of purchase. If you receive a defective or damaged item, please contact us within 7 days of delivery for a resolution.
  • Flum disposable vapes and e-liquids are non-returnable due to hygiene and safety reasons. Please make sure to check the product description before making your purchase.

Return Process:

  1. Contact Us: Please email our customer service team at [email address] or call
    +000 000 000
    to initiate your return.
  2. Return Authorization: After reviewing your request, we’ll issue you a Return Authorization Number (RAN). Please include this number on your return package to ensure it is processed correctly.
  3. Shipping the Return: You are responsible for the shipping costs associated with returns. We recommend using a tracked shipping service, as we are not responsible for items lost in transit.
  4. Refunds or Exchanges: Once we receive your return, we will inspect the item. If the product is in its original condition, we will issue a refund to your original payment method (minus the original shipping charges). Alternatively, you may choose to exchange the product for another item of equal value.

Damaged or Defective Items:

  • If your product is damaged, defective, or incorrectly shipped, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund. Please provide photos of the damaged item for faster processing.

Non-Returnable Items:

  • Disposable Vapes (such as Flum products) and E-liquids are non-returnable due to health and safety regulations.
  • Opened or Used Products are also non-returnable.

Exchanges:

  • If you would like to exchange an item for a different product, please follow the same process as returns. If the new item is of equal or lesser value, we will process the exchange once the returned item is received. For higher-value exchanges, the difference will need to be paid.

Final Notes:

  • We take customer satisfaction seriously, and we want you to have a smooth shopping experience. If you have any issues with your order or need assistance, feel free to contact us, and our team will be happy to help.
  • Please keep your order confirmation email and any tracking information handy in case of any issues with your order.

This Shipping and Return Policy covers essential information while maintaining clarity and transparency. You can adjust the details to fit your specific needs, such as changing the return window or adding any specific terms re